Terms and Conditions | Tredwells

Terms and Conditions

GIFT VOUCHERS:

1. From March 16, 2020, all gift vouchers will be issued with a 12-month expiry date, and must be used within this time.

1.1 When making a reservation, please mention that you are a gift voucher holder and quote the issue number

2. Your Gift Voucher must be presented on arrival at the restaurant to ensure that the amount can be redeemed against your bill

2.1 Purchase of a voucher is not a guarantee of a reservation

2.2 No change can be given for orders under the value stated on the voucher

3. Gift Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen

3.1 All prices on the Website are inclusive of United Kingdom VAT unless otherwise stated

3.2 Charges for postage and packaging are stated on the Gift Vouchers page

3.3 Our prices may be subject to change

 

CANCELLATION AND RETURNS POLICY:

4.1 If you wish to cancel your order: (a) call us on +44 (0)20 3764 0840 or (b)  at hello@tredwells.com

4.2 You can return goods you have ordered from us for any reason and for a full refund or exchange, providing we have (a) been informed in writing within 7 working days of receipt, and (b) the goods are in their original packaging and in re-saleable condition, and (c) goods are to be returned to us within 28 days. The costs of returning goods to us shall be borne by you unless otherwise agreed

4.3 Upon receipt of the goods we will issue a full refund of the amount paid less any postage costs that have been incurred by Tredwells.

4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: – In the event that the product has been used. The provisions of this clause 4.4 do not affect your statutory rights

4.5 No goods are supplied on a sale or return basis. There shall be no liability on Tredwells to accept returned goods

 

DELIVERY INFORMATION

Please read the following information regarding our Gift Vouchers and Cookbooks;

1 We deliver to UK addresses only

1.1  For deliveries outside the UK please  at hello@tredwells.com with your request

1.2  Cookbooks and Gift Vouchers are sent by Royal Mail 1st Class post, or email PDF. Tredwells is not liable for any delays with this service, particularly during busy holiday periods such as Christmas and New Year. If you would prefer for your order to be sent via recorded delivery please contact us and we will provide a quotation

2.1 Postage and packaging is included in the quoted price and cannot be amended. Please note our prices are subject to change

2.2 Cookbooks and Gift Vouchers are not replaceable if lost, destroyed or stolen

For any queries, please call us on +44 (0)20 3764 0840 or  at hello@tredwells.com.